客服与客服之间可发起内部会话，即通过发送文字、图片方式进行内部沟通。\n在客服工作台左侧会话任务栏中单击内部会话，可通过姓名、工号、邮箱搜索需要联系的客服。
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选中客服后即可与该客服进行内部会话沟通。
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客服内线会话