import zeep
from requests import Session
from requests.auth import HTTPBasicAuth
from zeep.transports import Transport

# OTRS SOAP服务端点
wsdl_url = 'http://your-otrs-server/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnector?WSDL'

# 认证信息
username = 'your_username'
password = 'your_password'

# 创建会话
session = Session()
session.auth = HTTPBasicAuth(username, password)
transport = Transport(session=session)

# 创建SOAP客户端
client = zeep.Client(wsdl=wsdl_url, transport=transport)

# 准备票证数据
ticket_data = {
    'Title': 'API创建的票证',
    'Queue': 'Postmaster',
    'State': 'new',
    'Priority': '3 normal',
    'CustomerUser': 'customer@example.com',
    'Type': 'Unclassified',
    'Article': {
        'Subject': 'API创建的票证',
        'Body': '这是通过SOAP API创建的票证内容。',
        'ContentType': 'text/plain; charset=utf8',
    }
}

# 调用SOAP方法创建票证
try:
    response = client.service.TicketCreate(**ticket_data)
    print(f"票证创建成功，ID: {response['TicketID']}, 编号: {response['TicketNumber']}")
except Exception as e:
    print(f"创建票证失败: {str(e)}")